Frequently Asked Questions
Everything you need to know about shopping with Herba.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
Do you offer international shipping?
Currently, Herba ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return and refund policy?
We offer a 30-day return policy for most unused and unopened items. Simply contact our support team to initiate a return and receive a full refund or store credit.
How can I track my package after purchase?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
At Herba, we prioritize sustainability. We partner with suppliers who adhere to fair labor practices and utilize environmentally friendly production methods whenever possible.